Generally it takes about 3 to 5 business days to process a transaction, although it can take up to 10 business days or longer. During the time a transaction is pending the transaction amount is deducted from your ‘available funds,’ but your
‘account balance’ is not affected.
You and any additional cardholder must tell us straight away if your card is lost or stolen. Cards held by additional cardholders will be locked or cancelled too If you think unauthorized transactions have been made you can raise a dispute.
When a transaction appears as pending on your account it means it’s not complete. You’re unable to stop or cancel the transaction until it is complete. It generally takes 3 to 5 business days to process a transaction, although it can take
up to 10 business days or longer. You need to wait until the transaction is complete and is no longer a pending transaction if you wish to dispute it. If you have a transaction that hasn’t disappeared contact us.
